We're here to help

Runmo is made by a small team in Prague, and we read every message ourselves. Most answers are down below. If yours isn't, reach out and we'll get back to you, usually within a day or two.

Getting started

Do I need an Apple Watch?

Runmo doesn’t record runs, it reads the ones already in Apple Health. Anything that writes a running workout to Health will show up, whichever device or app recorded it, but the depth of what Runmo can show you depends on what the recorder saved. An Apple Watch saves heart rate, route, cadence, power and ground contact time, which is what most of the app is built on.

My runs aren’t showing up.

Almost always this is a Health permission. Open the iPhone Settings app → Privacy & Security → Health → Runmo, and turn every category on. Runmo asks once, during onboarding, and never asks again, so if you tapped past that screen, this is where you fix it. If permissions look right and the app is still empty, force-quit Runmo and reopen it. Still nothing? Write to us with your iPhone model and roughly how many runs you’re expecting.

My run is there, but there’s no map, splits or heart-rate zones.

That’s Runmo still working. Runs arrive in three passes: distance and pace first, then heart rate, effort and cadence, then splits, zones, elevation and the route. On a large history it can take a few minutes. Leave the app open and it will fill in.

What does Runmo read from Apple Health?

Workouts and workout routes, heart rate, resting heart rate, heart-rate variability, walking + running distance, active energy, step count, running power, running stride length, running ground contact time, VO₂ max, sleep, and your height. Runmo writes one thing back: your effort rating, as Apple’s workout effort score, so the rest of Health knows about it too.

Does Runmo track my run?

No. Your watch does that, and it does it well. Runmo starts where the recording ends: it enriches every run with zones, splits, elevation, route and an effort score, then gives you a coach who reads all of it. One less app fighting for your GPS.

The coach

What does the coach actually do?

It writes you a real training plan. Anywhere from one to thirty weeks, built around your goal, your race date and the running you’ve already done. Then it tracks how you're doing, suggests plan edits and gives you a personalized briefing each morning and a post-run analysis. The part that matters is that it can change the plan. If you get ill, miss a week, or run something that says you’re fitter than the plan assumed, the coach can propose a specific edit. You approve it or you don’t. It never edits your plan behind your back.

It says it can’t reach the coach.

Plan generation and daily coaching need a connection. Try again on a better connection; if it persists for more than a few minutes, write to us. There’s deliberately no offline stand-in that makes something up. We’d rather tell you the coach is unreachable than have it guess.

Why can’t I generate another plan?

Runmo Plus includes two plan regenerations and two brand-new plans per month, counted from the day you subscribed. The limit exists because each plan is a genuinely expensive piece of work, and because a plan you rewrite every other day isn’t a plan. The card tells you when the count resets.

Can I edit my plan myself?

You can cancel it and start a new one, and you can accept or decline the coach’s suggested edits. Editing individual sessions by hand is something we’re looking at.

Runmo Plus

What’s free and what isn’t?

The recording is free. The intelligence is paid. Free, forever: your entire run history, every run’s detail with splits, zones, elevation, track replay, effort. your goals, milestones, gear, all the share cards, and most of the Lab. Runmo Plus: the AI coach and everything it writes, the readiness layer, home-screen widgets, and five of the Lab’s deeper sections: Trajectory, Recovery Trend, Pace Trend, Paired Runs and Cardiac Efficiency. I f we ever move something from free to paid, anyone who already had it keeps it.

What does it cost?

$9.99 a month, or $79.99 a year. Prices in your local currency are shown in the app, set per region by Apple.

Is there a free trial?

Yes. 7 days are on us. You’ll be reminded before the trial ends, and you can cancel any time during it at no charge.

How do I cancel?

Apple handles all subscriptions, so cancelling happens there. iPhone Settings → tap your name → Subscriptions → Runmo → Cancel Subscription. You’ll keep Plus until the end of the period you’ve paid for. You can reach the same screen from inside Runmo: avatar → Membership.

Can I get a refund?

Refunds are issued by Apple, not by us. We never see your payment details, so we genuinely can’t process one. Go to reportaproblem.apple.com, sign in, find Runmo and request a refund. Apple usually decides within a couple of days. If the reason is that something in Runmo was broken, please also tell us. We’d like to fix it.

Your data

What leaves my iPhone?

Very little, and none of it identifies you. Never leaves your device: your GPS routes and coordinates, your run names, your raw heart-rate recordings, your raw sleep and HRV readings, and anything you typed that you didn’t explicitly choose to share. What the AI coach sees are aggregated numbers: kilometres, pace, average heart rate, time in each zone, plus short labels like improving or cold, and dates. Your readiness reaches it as a single score. That’s it.

Does the AI know where I run?

No. Your coordinates never reach it.

Where is my data stored?

Your iPhone, first and always. Your profile, training plan, coaching history, health log and gear also sync through your own private iCloud so they survive a new device. That’s your personal iCloud databas, not our servers. We can’t read it, and neither can Apple.

Do you sell my data? Are there ads?

No, and no. Runmo makes money one way: people who pay for Runmo Plus. We’d like to keep it that simple.

Devices & sync

I got a new iPhone. Will everything be there?

Sign in with the same Apple Account and grant Health access. Your profile, goals, plan, coaching history, health log and gear come back from iCloud. Your runs rebuild themselves from Apple Health.

My widget isn’t updating.

Widgets read a snapshot Runmo writes when it saves. Open the app once and give it a moment. Widgets need Runmo Plus subscription.

The weather card is empty.

Weather needs location permission. Go to iPhone Settings → Privacy & Security → Location Services → Runmo.

Metrics & the Lab

What is the effort score?

A number from 1 to 10 describing how hard a run actually was for you, worked out from how close your average heart rate got to your maximum on that run. A 2 is genuinely easy. A 10 is everything you had. You can always edit the Effort Score in run detail.

My heart-rate zones look wrong.

Go to profile → Heart Rate Zones. You can choose how they’re calculated and even manually set each zone.

Why does a Lab section say “Calibrating” or “Low Confidence”?

Because it hasn’t earned the right to tell you something yet. Every section in the Lab shows how many of your runs are behind what it’s claiming. With one or two matching runs it says Calibrating. As the matching runs accumulate it moves to Low, then Medium, then High. Tap the footer under any section and you’ll see the actual runs it used, listed by name and date.

Why does a section say it has no data?

Some sections need something your runs don’t contain yet. Recovery Trend needs heart-rate recovery measurements. Running Form needs ground contact time and stride length, which the watch only records on outdoor runs. Paired Runs needs two near-identical runs at least six months apart. Which, if you started recently, you simply don’t have yet. We’d rather show you an honest empty state than a number invented to fill the space.

Why does a trend say “no change” when I know I’m faster?

Because Runmo won’t call a change real until it clears your own noise. Everyone’s pace moves around week to week for reasons that have nothing to do with fitness. Weather, sleep, terrain, how the day went can all impact performance. Runmo measures how much yours normally moves, and only calls a trend when the change is bigger than that and statistically solid. It means Runmo tells you you’re improving later than other apps do. It also means that when it does, you can believe it.

Still needing help?

Write to us at support@runmo.app. Tell us what happened, what you expected instead, and if it's about one particular run, it's date. We'll come back to you, usually within a day or two.

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